Service Policy
Overview
This Service Policy defines our commitments regarding the supply, support, and maintenance of products and services offered by Vertex Infracore LLP.
Scope of Services
Vertex Infracore LLP provides industrial solutions including:
Construction equipment, machinery, and components
Technical support, installation, and maintenance services
Spare parts and after-sales assistance
Service Requests
All service requests must be made through official channels — phone, email, or authorized representatives.
Upon receiving a request, our team will:
Log and acknowledge the issue
Assign a qualified technician
Provide resolution or replacement as per service terms
Warranty Support
Products are covered under warranty as defined at the time of sale.
Warranty coverage includes:
Manufacturing defects or malfunction under normal usage
It does not include:Damage caused by misuse, negligence, or third-party repair
Wear and tear due to regular operation
Response Time
Our service team aims to respond to all inquiries within 24–48 hours (business days). Actual timelines may vary based on location and issue complexity.
Service Charges
Out-of-warranty repairs or on-site visits may incur additional charges.
Estimates will be provided before commencement of non-warranty work.
Customer Responsibilities
Customers are expected to:
Provide accurate details about the issue
Ensure safe access to equipment or site
Follow operational guidelines and maintenance schedules
Liability
Vertex Infracore LLP’s liability under any service claim is limited to the repair, replacement, or refund of the defective product or service, as deemed appropriate. No claim for consequential or indirect losses shall be entertained.
Continuous Improvement
We are committed to maintaining long-term relationships through prompt, transparent, and high-quality service delivery. Feedback and suggestions are always welcome.
Contact Us
For any privacy-related inquiries:
VERTEX INFRACORE LLP
S.No. 11/1A, Sutarwadi, Opp. Pashan Lake, Mumbai–Bangalore Highway, Pune 411021
service@vertexinfracore.com | escortssales@vertexinfracore.com
+91 86699 58102
